Effective Date: 20 June 2025
Welcome to our website. By using or accessing this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use the website.
1. About Us
This website is operated by Cardiff Violins LTD, a company registered in England and Wales, company number 15097297 with registered office at 15-23 Castle Arcade Balcony, Cardiff, Wales CF10 1BY.
You can contact us at: info@cardiffviolins.co.uk
2. Website Use
You may use our website only for lawful purposes. You agree not to:
- Use the site in a way that violates any applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website or its systems
- Upload or transmit viruses or other malicious code
We reserve the right to suspend or restrict access to the website without notice if we believe these terms have been breached.
3. Products and Orders
We sell musical instruments and related items via our website. All products are subject to availability and confirmation of order.
By placing an order, you confirm that:
- You are legally capable of entering into a contract
- You are at least 18 years of age
Prices are listed in GBP and include VAT (where applicable). We take reasonable care to ensure pricing and product details are accurate but errors may occur.
4. Delivery
Delivery charges and estimated times are shown at checkout. We aim to dispatch items promptly, but delivery times are not guaranteed. You are responsible for ensuring the delivery address provided is accurate.
5. Returns and Cancellations
If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations 2013.
To cancel, please notify us in writing (email is acceptable to: info@cardiffviolins.co.uk). Once we have confirmed your cancellation, you must return the goods in original condition within 7 days of your cancellation notice. You are responsible for return shipping unless the item is faulty or incorrect.
6. Faulty or Damaged Items
Please inspect your item upon delivery. If your item arrives damaged, faulty, or incomplete, you must notify us within 7 days of receipt so we can investigate and arrange a suitable resolution (e.g. repair, replacement, or refund).
We may ask you to provide:
- A description of the issue
- Photographic evidence of the damage or fault
- Photos of the packaging (if damage occurred in transit)
This helps us process claims with couriers or insurers and resolve your issue quickly.
Note: This does not affect your statutory rights. If an item is faulty or not as described, you have up to 30 days from receipt to request a full refund under the Consumer Rights Act 2015.
7. Intellectual Property
All content on this site, including images, text, and logos, is owned by or licensed to Cardiff Violins LTD. You may not reuse, reproduce, or distribute any content without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising out of your use of the website or any products purchased. This does not limit your statutory rights.
9. Changes to Terms
We may update these terms occasionally. Any changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.